Terms of Service

Welcome to VELUSKIN. By accessing or using veluskin.com (the "Site"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site.

1. General

This Site is operated by Shoplex Solutions s.r.o. ("VELUSKIN", "we", "us"). We reserve the right to update these Terms at any time; changes take effect upon posting. Continued use of the Site constitutes acceptance of the updated Terms.

2. Products & Orders

All products are intended for cosmetic, non-medical use only. Product descriptions are provided for informational purposes and do not constitute medical advice. We reserve the right to refuse or cancel any order, including in cases of suspected fraud or pricing errors. If we cancel an order after payment, you will receive a full refund.

3. Pricing & Payment

All prices are listed in USD. We accept the payment methods displayed at checkout. Promotional prices and discount codes cannot be combined unless expressly stated. We reserve the right to correct pricing errors.

4. Shipping

Shipping terms, timelines and costs are described in our Shipping Policy. Delivery estimates are not guaranteed and may be affected by carrier delays.

5. Returns & Refunds

Returns are governed by our Return Policy, including our 30-day satisfaction guarantee. For hygiene reasons, certain opened skincare products may be excluded from return where indicated.

6. Product Safety & Use

Always read product labels and instructions before use. Perform a patch test before first use of any topical product. Discontinue use if irritation occurs and consult a healthcare professional. Our products are not intended to diagnose, treat, cure, or prevent any disease.

7. Intellectual Property

All content on this Site — including text, graphics, logos, images and product names — is the property of VELUSKIN or its licensors and may not be reproduced without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, VELUSKIN shall not be liable for any indirect, incidental, special or consequential damages arising from the use of the Site or products. Our total liability shall not exceed the amount paid for the product giving rise to the claim.

9. Governing Law & Disputes

These Terms are governed by applicable law. Any disputes shall first be attempted to be resolved amicably by contacting us at info@veluskin.com. Nothing in these Terms limits any non-waivable statutory consumer rights in your jurisdiction.